All orders will be processed once Payments are cleared (generally 2 working Days) and will be shipped via Australia Post.

Purchases made over the weekend will be processed Monday or Tuesday

Approximate shipping Cost. Final cost will be calculated at end of payment process

Weight tier	Parcel Post postage	Express Post postage
Up to 500g	$10.95	$12.95

 

Delivery Expectations

Distruptions may occur to delivery times due to covid safety protocols or bad Weather conditions. Please allow a further week  for delivery. If delivery still has not yet arrived please contact us via email quoting your Customer order number#

Email: contact@skipbeat.com.au

 

Austpost Delivery times 

https://auspost.com.au/service-updates/domestic-delivery-times

 

Tracking

Customers will recieve a tracking number via email once goods are ready to ship. Input Tracking number in link below for shipment status

Link: https://auspost.com.au/mypost/track/#/search

 

Goods in Transit

Incorrect Address Skipbeat is not responsible for unclaimed parcels or parcels that have had incorrect addresses during order submission

Lost or stolen Skipbeat is not responsible if a parcel has been lost or stolen unless this occurred during transit. Tracking numbers are provided and the status 'Delivered' will signify that the order has been successfully received. If not received as per "Delivered" status connect with Austpost directly with tracking number

Aurthority to Leave You can leave a note in the notes section when finalising purcahse. carrier will leave item in a safe place. You can leave additional  comments on where you wish for package to be left. Otherwise packages may divert to your nearest post office for collection. Please check mail for calling card to pick up goods

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue

 

Refund Policy

Refunds can only be reversed back to original payment method

Credit card fees are not refundable

Expect 3 to 5 Business days for refund to process

Shipping cost will not be refundable

Goods are packaged with high standards to ensure goods are delivered in perfect conditions

All goods must be returned in unused, unopened and in original condition when shipped

If goods arrived with unacceptable conditions during  transit please advise and provide photo evidence in 7 days from date of confirmed delivery

 

 

How to process a Return

Contact Skipbeat within 14 days of confirmed delivery

Contact Skipbeat via Email: contact@skipbeat.com.au

Add Refund Request and order number in the subject heading

Reason for Refund

Attach supporting pictures

Request will be reviewed

If approved, refunds will be issued back to original Payment method only. No other refund methods will be accepted

a returns label will be sent as attachment in returns confirmation email

If you do not have a printer Austpost can print it for you

 

Non-refundable items

Before purchase make note of all stock tagged with non refundable

Hygiene and safety consideration Items Inclusive: Jewellery, eyelashes, Contact lenses

Final stock Clearances